Most CRM’s only care about sales – converting a customer. Monitor CRMS is designed specifically around the activities performed by Local Government business units and community teams by a team of people who work with the economic development and planning industries. The software has continued to evolve by utilising the feedback and knowledge of our existing customers.

Monitor CRMS has a team of professionals with relevant expertise to support you with training and technical support, webinars, and regular catchups, so you can continually maximise the tools for your team.

Council wide CRM’s are “Customer Request Management” systems. perfect for managing complaints and rate payer queries, however they are not designed for “Customer Relationship Management” like Monitor CRMS. Based on significant experience, Council wide CRMS are good at lots of general tasks but fall short on the specific workflows required to manage relationships within Economic Development.

We understand the importance of privacy and security of your business data. Monitor CRMS meets and exceeds the compliance standards set for Local Government.

Monitor CRMS provides local hosting internationally based on your location. For example, we use servers based in Melbourne and Sydney to securely store data based in Australia. By storing data in two geographical locations, we are prepared even in the event of an incident in a data centre.

For clients in other countries we have local hosting solutions in each country to ensure data is kept private and secure in line with your requirements.

No, each customer has their individual database, and no data is shared at any point.

Again, security and data privacy is always at the forefront.

The cost for Monitor CRMS will depend on the following factors:

• Number of users

• Size of business database

• What modules and functionality required

Our business development team will work closely with you to understand your specific use cases and provide a specific quote for your usage - please contact us to have a no obligation chat.

Provided we can get the information we need from our clients quickly we can usually be operational and commence user training within a month - usually quicker.

Our specialists will guide you through the process and work with you to customise your deployment to suit your needs specifically.

As part of the setup, our team will take the best available dataset (e.g. ABR Data in Australia or permit data or NAICs data in North America), cleaning away the information that is not required, such as deceased estates and trusts. Leaving you with a great starting point to begin engaging with your business community.

Monitor CRMS applies custom filters and algorithms to remove some of the data that is not relevant or sometimes inaccurate.

By engaging with contacts using email, our update forms, and manual corrections your business contact data will get more accurate over time.

Monitor CRMS can integrate via our integration module. We can ingest and egress data between virtually any platform.

Alternatively, we can provide regular data extracts to be stored in Council record management systems or data storage.

Our team is available to work with you to be compliant.

We have detailed documentation for your IT team to review - these typically answer any questions regarding the privacy and security of Monitor CRMS - please contact us for access to the documentation or any queries you have.

Monitor CRMS has an open API with supporting documentation to make it easy for IT professionals to integrate with other systems.

Please contact us to discuss your needs further.

Monitor CRMS is Australian owned, with our head offices in Brunswick, Victoria. Servicing economic development practitioners around the world.

Yes.

Monitor CRMS hosts your data within your country in commercial data centres that have multiple redundancies and best-practice security.