FAQs.
Explore Frequently Asked Questions below. Can't find what you’re looking for? Drop us a line or send us a message and we’ll be in touch.
Can't find what you’re looking for? Drop us a line or send us a message and we’ll be in touch.
What is Monitor CRMS and how does it support economic development teams?
Monitor CRMS is a CRM designed for economic development teams in local government. It helps councils manage business engagement, track interactions, and generate reports aligned with specific strategies within your organisation.
Why choose Monitor CRMS and not use other CRM tools?
Most CRM’s only care about sales – converting a customer. Monitor CRMS is designed specifically around the activities performed by Local Government business units and community teams by a team of people who work with the economic development and planning industries. The software has continued to evolve by utilising the feedback and knowledge of our existing customers.
Monitor CRMS has a team of professionals with relevant expertise to support you with training and technical support, webinars, and regular catchups, so you can continually maximise the tools for your team.
Monitor CRMS has a team of professionals with relevant expertise to support you with training and technical support, webinars, and regular catchups, so you can continually maximise the tools for your team.
What makes Monitor CRMS different from other CRM solutions?
Monitor CRMS is purpose-built for economic development, offering tailored engagement tracking, optimized business data, geolocation tools, and multi-dimensional reporting.
We have a Council wide CRM - why would we need Monitor CRMS?
Council wide CRM’s are “Customer Request Management” systems. perfect for managing complaints and rate payer queries, however they are not designed for “Customer Relationship Management” like Monitor CRMS. Based on significant experience, Council wide CRMS are good at lots of general tasks but fall short on the specific workflows required to manage relationships within Economic Development.
Can Monitor CRMS be customized to suit my organisations needs?
Yes, Monitor CRMS offers configurable fields, custom engagement tracking, and integration options to align with your specific requirements.
Where is Monitor CRMS hosted?
We understand the importance of privacy and security of your business data. Monitor CRMS meets and exceeds the compliance standards set for Local Government.
Monitor CRMS provides local hosting internationally based on your location. We store data in a way the ptorvides multiple redundancies are prepared even in the event of an incident in a data centre.
We have local hosting solutions in each country to ensure data is kept private and secure in line with your requirements.
Monitor CRMS provides local hosting internationally based on your location. We store data in a way the ptorvides multiple redundancies are prepared even in the event of an incident in a data centre.
We have local hosting solutions in each country to ensure data is kept private and secure in line with your requirements.
How much does Monitor CRMS cost?
The cost for Monitor CRMS will depend on the following factors:
- Number of users
- Size of business database
- What modules and functionality required
How long does it take to deploy Monitor CRMS?
Provided we can get the information we need from our clients quickly we can usually be operational and commence user training within a month - usually quicker.
Our specialists will guide you through the process and work with you to customise your deployment to suit your needs specifically.
Our specialists will guide you through the process and work with you to customise your deployment to suit your needs specifically.
Where do you get the information to build the database?
As part of the setup, our team will take the best available dataset (e.g. ABR Data in Australia or permit data or NAICs data in Canada/North America), cleaning away the information that is not required, such as deceased estates and trusts. Leaving you with a great starting point to begin engaging with your business community.
Is business registration data accurate?
Monitor CRMS applies custom filters and algorithms to remove some of the data that is not relevant or sometimes inaccurate.
By engaging with contacts using email, our update forms, and manual corrections your business contact data will get more accurate over time.
By engaging with contacts using email, our update forms, and manual corrections your business contact data will get more accurate over time.
Our organisation has a policy to have a single data store for record keeping of information, how do you comply with this requirement?
Monitor CRMS can integrate to many systems via our Open API. We can ingest and egress data between virtually any platform.
Alternatively, we can provide regular data extracts to be stored in Council record management systems or data storage.
Our team is available to work with you to be compliant.
Alternatively, we can provide regular data extracts to be stored in Council record management systems or data storage.
Our team is available to work with you to be compliant.
Where can I understand more about your privacy and security?
We have detailed documentation for your IT team to review - these typically answer any questions regarding the privacy and security of Monitor CRMS - please contact us for access to the documentation or any queries you have.
How difficult is Monitor CRMS to integrate with our other systems?
Monitor CRMS has an open API with supporting documentation to make it easy for IT professionals to integrate with other systems.
Please contact us to discuss your needs further.
Is our data safe?
Yes.
Monitor CRMS hosts your data within your country in commercial data centres that have multiple redundancies and best-practice security.