Most CRM’s only care about sales – converting a customer. Monitor CRMS is designed specifically around the activities performed by Local Government business units and community teams by a team of people who work with the economic development and planning industries. The software has continued to evolve by utilising the feedback and knowledge of our existing customers.

Monitor CRMS has a team of professionals with relevant expertise to support you with training and technical support, webinars, and regular catchups, so you can continually maximise the tools for your team.

We understand the importance of privacy and security of your business data. Monitor CRMS meets and exceeds the compliance standards set for Local Government.

Monitor CRMS provides local hosting internationally based on your location. For example, we use Servers based in Melbourne and Sydney to securely store your data. By storing data in two geographical locations, we are prepared even in the event of an incident in a data centre.

No, each customer has their individual database, and no data is shared at any point.

Again, security and data privacy is always at the forefront.

As part of the setup, our team will take the best available dataset (e.g. ABR Data in Australia or permit data or NAICs data in North America), cleaning away the information that is not required, such as deceased estates and trusts. Leaving you with a great starting point to begin engaging with your business community.

Monitor CRMS applies custom filters and algorithms to remove some of the data that is not relevant or sometimes inaccurate.

By engaging with the ABR contacts using email, our update forms, and manual corrections your business contact data will get more accurate over time.

Monitor CRMS can integrate via our integration module. We can ingest and egress data between virtually any platform.

Alternatively, we can provide regular data extracts to be stored in Council record management systems or data storage.

Our team is available to work with you to be compliant.

Monitor CRMS is 100% Australian owned, servicing economic development practitioners around the world.