Head of Sales and Customer Success

Daley has significant experience scaling SaaS startups and building better customer experiences. For a number of years, Daley has worked closely with Economic Development teams and has a deep understanding of the day-to-day requirements and challenges of the industry. 

Daley is the voice of the customer and works closely with product development on customer feedback, new functions and releases and strives to provide the best possible experience.

Daley is a member of Economic Development Australia.   

General Manager Software Applications

Hans-Karel is a highly experienced Manager with over two decades of comprehensive IT experience.

He possesses strong knowledge of software development and product design lifecycle, and the required operations and support for software products.

Hans-Karel heads up software design and development and technical support and works closely with the Sales and Customer Experience teams.

Hans-Karel is a member of Economic Development Australia.

Director

Mike has developed a strong reputation as an industry leader, with over ten years experience in the fields of urban planning, tourism, research and urban economics. Extensive knowledge in these fields facilitates his preparation of strategic plans for industry, regions and urban centres. Mike has been heavily involved in the development and oversight of Monitor CRMS.

Mike believes that every Economic Development Unit should have a capable and fit for purpose CRM. Mike is a member of Economic Development Australia. 

Director

Matt has more than 35 years industry experience in strategic planning, property market assessment and urban economic analysis.

Matt’s industry insight and knowledge has been key to understanding the needs of Local Government business units in the development of Monitor CRMS.

Chan joined the Monitor CRMS team in 2023 whilst completing a Bachelor in Software Engineering at the RMIT.

Chan works closely with the Monitor CRMS team and customers to create a comfortable user experience.

Chan applies his experience in computer programming and draws on his technical skills to assist in the the continued development of Monitor CRMS.

Customer Success Support & UX

Steve aims to deliver exceptional customer support to Monitor CRMS customers and assists with Monitor’s user experience.

Steve enjoys the opportunity and ability to work with customers on a day to day basis. Helping with a customer's operations is truly rewarding. Steve takes pride in being able to provide advice and proactively provide solutions for customers.